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 Important Notice:

The second edition of this text has been released. Every chapter has been updated and 4 new chapters have been added in the second edition. You are encouraged to purchase hard copy or download (free) chapters or the entire 2nd edition from AUPress. The first edition chapters will remain accessible for historic and archival purposes.

      Contributing Authors

      Contributing Authors

Dominique Abrioux

Terry Anderson & Fathi Elloumi

Part 1 Role and Function of Theory in Online Education Development and Delivery

1    Foundations of Educational Theory for Online Learning
Mohamed Ally

2    Toward a Theory of Online Learning
Terry Anderson

3    Value Chain Analysis: A Strategic Approach to Online Learning
Fathi Elloumi

Part 2 Infrastructure and Support for Content Development

4    Developing an Infrastructure for Online Learning
Alan Davis

5    Technologies of Online Learning (e-Learning)
Rory McGreal & Michael Elliott

6    Media Characteristics and Online Learning Technology
Patrick J. Fahy

Part 3 Design and Development of Online Courses

7    The Development of Online Courses
Dean Caplan

8    Developing Team Skills and Accomplishing Team Projects Online
Deborah C. Hurst & Janice Thomas

9    Copyright Issues in Online Courses: A Moment in Time
Lori-Ann Claerhout

10   Value Added—The Editor in Design and Development
of Online Courses

Jan Thiessen & Vince Ambrock

Part 4 Delivery, Quality Control, and Student Support
of Online Courses

11   Teaching in an Online Learning Context
Terry Anderson

12   Call Centers in Distance Education
Andrew Woudstra, Colleen Huber, & Kerri Michalczuk

13   Supporting Asynchronous Discussions among Online Learners
Joram Ngwenya, David Annand & Eric Wang

14   Library Support for Online Learners: e-Resources, e-Services,
and the Human Factors

Kay Johnson, Houda Trabelsi, & Tony Tin

15   Supporting the Online Learner
Judith A. Hughes

16   The Quality Dilemma in Online Education
Nancy K. Parker

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